Compliance
This Certified System Administrator (CSA) Exam Prep course is designed to help participants master the core concepts and skills required to pass the ServiceNow CSA certification exam. The course provides a thorough overview of the ServiceNow platform, including user interface navigation, data management, configuration, user administration, and key platform features such as workflows, service catalog, and reporting. […]
This Certified System Administrator (CSA) Exam Prep course is designed to help participants master the core concepts and skills required to pass the ServiceNow CSA certification exam. The course provides a thorough overview of the ServiceNow platform, including user interface navigation, data management, configuration, user administration, and key platform features such as workflows, service catalog, and reporting. […]
This session on Introduction to ServiceNow Modules: Application Portfolio Management (APM) provides insights into managing and optimizing the organization’s application landscape. It covers key features like application inventory, cost analysis, and lifecycle management. Participants will learn how APM enables better decision-making by identifying redundancies and aligning apps with business goals. The session is essential for […]
This session on Introduction to ServiceNow Modules: Strategic Portfolio Management (SPM) offers an overview of how organizations can align strategy with execution. It will explore key capabilities such as demand management, project portfolio planning, and resource optimization. Participants will learn how SPM supports informed decision-making and value delivery. The session is ideal for those aiming […]
Explore how Customer Service Management (CSM) in ServiceNow transforms service delivery by connecting customer interactions across departments. Learn how automated workflows and case management enhance customer satisfaction and agent efficiency. This session introduces key CSM capabilities, including omnichannel engagement, proactive service, and performance analytics.
In this session, we will explore the Governance, Risk, and Compliance (GRC) module in ServiceNow to review how it can strengthen your organization’s risk posture. Learn how automated workflows, real-time monitoring, and policy management drive smarter compliance and decision-making. Ideal for risk, audit, and compliance professionals seeking a unified approach to governance and control.
As digital interactions grow, so do the risks of identity theft, fraud, and data misuse. Your digital identity is now a prime target and protecting it requires awareness, vigilance, and modern tools. In this session, we’ll explore the latest trends, threats, and security practices shaping identity protection in 2025.