ServiceNow

The session provides an overview of core IT Service Management capabilities. It explores how ServiceNow streamlines incident, problem, and change management processes. Participants will learn how ITSM modules enhance service delivery and operational efficiency.

In this session, we will provide an overview of the ServiceNow platform’s key features, its wide range of applications (ITSM, ITAM, ITOM, SPM and other), its user interface, and how it supports various business functions beyond IT.

GRC in ServiceNow can bring several benefits to an organization, including; Operational Efficiency: GRC streamlines and automates manual and fragmented processes associated with governance, risk, and compliance. By centralizing data, documentation, and workflows within a unified platform, organizations can eliminate redundant efforts, reduce administrative burden, and improve overall operational efficiency. Cost Savings: Effective GRC practices […]

Problem could be defined as occurrences of related incidents. If an incident is repetitively happening, it could be stated as a Problem. A problem is a cause of one or more incidents. Create a problem to identify the root cause of the incidents and try to prevent them from happening again. Problem management in ITSM […]

Workforce optimization describes processes designed to reduce costs and improve employee efficiency through the strategic application of data. Create high-performing service teams by optimizing schedules and tasks. Develop intelligent coaching paths to build the skills they need—all in one place These days, managers spend a lot of time searching for information and using tools that […]