ITSM

The session provides an overview of core IT Service Management capabilities. It explores how ServiceNow streamlines incident, problem, and change management processes. Participants will learn how ITSM modules enhance service delivery and operational efficiency.

In this session, we will provide an overview of the ServiceNow platform’s key features, its wide range of applications (ITSM, ITAM, ITOM, SPM and other), its user interface, and how it supports various business functions beyond IT.

Problem could be defined as occurrences of related incidents. If an incident is repetitively happening, it could be stated as a Problem. A problem is a cause of one or more incidents. Create a problem to identify the root cause of the incidents and try to prevent them from happening again. Problem management in ITSM […]