ServiceNow ITOM Essentials

Why Enroll in This Course?

• Understand the core concepts and architecture of ServiceNow ITOM

• Explore the components and benefits of Discovery, CMDB, and Service Mapping

• Learn how Event Management detects and responds to issues in real-time

• Gain hands-on experience with key ITOM processes and configuration

• Integrate ITOM with other ServiceNow modules like ITSM and CMDB

• Understand best practices for ITOM implementation and governance

Who Should Take This Course?

This course is ideal for:

• IT Operations Managers

• ServiceNow Administrators & Implementers

• CMDB/Discovery Engineers

• ITOM Consultants

• Systems Analysts and Solution Architects

Course Benefits

• Industry-recognized best practices

• Expert-led training with real-world applications

• Certification guidance and career support

Prerequisites

• Basic understanding of ITOM concepts
• ServiceNow Fundamentals by TecMan Academy

Assessment and Certification

• Participants will undergo a final assessment to test their understanding of the course material.
• Successful completion of the course and assessment will earn participants a certificate of completion.