TMA - ServiceNow HR Implementation Specialist

ServiceNow’s Certified Implementation Specialist – Human Resources (CIS-HR) Certification validates your expertise in implementing and configuring HR Service Delivery (HRSD) within the ServiceNow platform. This certification helps professionals optimize HR workflows, enhance employee experiences, and streamline service delivery.

Exam Structure

• Format: Multiple-choice and multiple-select questions
• Number of Questions: 50 questions
• Exam Duration: 1 Hour
• Passing Score: 75%
• Certification Validity: Lifetime

Why Get Certified?

Earning a ServiceNow CIS-HR Certification showcases your ability to:

• Implement and configure HR Service Delivery (HRSD) solutions.

• Automate HR workflows and case management.

• Enhance employee self-service experiences.

• Ensure compliance with HR policies and security standards.

• Integrate HRSD with other ServiceNow modules.

Who Should Take This Certification?

This certification is ideal for:

• HR professionals and specialists.

• ServiceNow administrators and developers.

• HR process automation consultants.

• ITSM and digital transformation professionals.

Key Learning Areas

• Introduction to ServiceNow HRSD and its core functionalities.

• HR case and knowledge management implementation.

• Employee Service Center configuration and best practices.

• HR integrations and automation strategies.

• Security and compliance considerations in HRSD.

• Reporting, dashboards, and KPIs for HR service management.

How to Prepare?

• Enroll in ServiceNow CIS-HR training courses.

• Gain hands-on experience with ServiceNow HRSD implementation.

• Review official ServiceNow documentation and study guides.

• Join community forums and discussion groups.