Future Of Work

This session on Introduction to ServiceNow Modules: Strategic Portfolio Management (SPM) offers an overview of how organizations can align strategy with execution. It will explore key capabilities such as demand management, project portfolio planning, and resource optimization. Participants will learn how SPM supports informed decision-making and value delivery. The session is ideal for those aiming […]

Explore how Customer Service Management (CSM) in ServiceNow transforms service delivery by connecting customer interactions across departments. Learn how automated workflows and case management enhance customer satisfaction and agent efficiency. This session introduces key CSM capabilities, including omnichannel engagement, proactive service, and performance analytics.

In this session, we will explore the Governance, Risk, and Compliance (GRC) module in ServiceNow to review how it can strengthen your organization’s risk posture. Learn how automated workflows, real-time monitoring, and policy management drive smarter compliance and decision-making. Ideal for risk, audit, and compliance professionals seeking a unified approach to governance and control.  

In this session, we will dive into the HR Service Delivery (HRSD) module in ServiceNow to streamline and automate employee experiences. Learn how case management, employee portals, and lifecycle events enhance HR efficiency and engagement. Perfect for HR and IT teams aiming to deliver faster, smarter, and more personalized HR services.    

In this session, we explore ServiceNow’s IT Asset Management (ITAM) module to gain unified visibility over hardware, software, and cloud assets. See how automated discovery, license optimization, and lifecycle workflows cut costs and mitigate compliance risk. Ideal for IT, procurement, and finance teams aiming to transform asset governance into a strategic advantage.

In this session, we explore how IT Operations Management enhances service visibility and performance. Learn how modules like Discovery, Event Management, and CMDB work together to streamline operations. Understand the role of automation in reducing downtime and improving efficiency. This session is ideal for IT professionals aiming to boost operational excellence with ServiceNow.

The session provides an overview of core IT Service Management capabilities. It explores how ServiceNow streamlines incident, problem, and change management processes. Participants will learn how ITSM modules enhance service delivery and operational efficiency.

In this session, we will provide an overview of the ServiceNow platform’s key features, its wide range of applications (ITSM, ITAM, ITOM, SPM and other), its user interface, and how it supports various business functions beyond IT.