ServiceNow

Introduction to ServiceNow Modules: ITAM

In this session, we explore ServiceNow’s IT Asset Management (ITAM) module to gain unified visibility over hardware, software, and cloud assets. See how automated discovery, license optimization, and lifecycle workflows cut costs and mitigate compliance risk. Ideal for IT, procurement, and finance teams aiming to transform asset governance into a strategic advantage.

06 Aug

8:00 am - 9:00 am

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Introduction to ServiceNow Modules: HRSD

In this session, we will dive into the HR Service Delivery (HRSD) module in ServiceNow to streamline and automate employee experiences. Learn how case management, employee portals, and lifecycle events enhance HR efficiency and engagement. Perfect for HR and IT teams aiming to deliver faster, smarter, and more personalized HR services.    

21 Aug

8:00 am - 9:00 am

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Introduction to ServiceNow Modules: GRC

In this session, we will explore the Governance, Risk, and Compliance (GRC) module in ServiceNow to review how it can strengthen your organization’s risk posture. Learn how automated workflows, real-time monitoring, and policy management drive smarter compliance and decision-making. Ideal for risk, audit, and compliance professionals seeking a unified approach to governance and control.  

03 Sep

8:00 am - 9:00 am

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Introduction to ServiceNow Modules: SPM

This session on Introduction to ServiceNow Modules: Strategic Portfolio Management (SPM) offers an overview of how organizations can align strategy with execution. It will explore key capabilities such as demand management, project portfolio planning, and resource optimization. Participants will learn how SPM supports informed decision-making and value delivery. The session is ideal for those aiming […]

18 Sep

8:00 am - 9:00 am

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Introduction to ServiceNow Modules: CSM

Explore how Customer Service Management (CSM) in ServiceNow transforms service delivery by connecting customer interactions across departments. Learn how automated workflows and case management enhance customer satisfaction and agent efficiency. This session introduces key CSM capabilities, including omnichannel engagement, proactive service, and performance analytics.

09 Oct

8:00 am - 9:00 am

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Certified System Administrator (CSA) Exam Prep

This Certified System Administrator (CSA) Exam Prep course is designed to help participants master the core concepts and skills required to pass the ServiceNow CSA certification exam. The course provides a thorough overview of the ServiceNow platform, including user interface navigation, data management, configuration, user administration, and key platform features such as workflows, service catalog, and reporting. […]

13 - 16 Oct

8:00 am - 3:00 pm

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Introduction to ServiceNow Modules: APM

This session on Introduction to ServiceNow Modules: Application Portfolio Management (APM) provides insights into managing and optimizing the organization’s application landscape. It covers key features like application inventory, cost analysis, and lifecycle management. Participants will learn how APM enables better decision-making by identifying redundancies and aligning apps with business goals. The session is essential for […]

23 Oct

8:00 am - 9:00 am

Online

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Certified System Administrator (CSA) Exam Prep

This Certified System Administrator (CSA) Exam Prep course is designed to help participants master the core concepts and skills required to pass the ServiceNow CSA certification exam. The course provides a thorough overview of the ServiceNow platform, including user interface navigation, data management, configuration, user administration, and key platform features such as workflows, service catalog, and reporting. […]

10 - 13 Nov

8:00 am - 3:00 pm

Online

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Certified System Administrator (CSA) Exam Prep

This Certified System Administrator (CSA) Exam Prep course is designed to help participants master the core concepts and skills required to pass the ServiceNow CSA certification exam. The course provides a thorough overview of the ServiceNow platform, including user interface navigation, data management, configuration, user administration, and key platform features such as workflows, service catalog, and reporting. […]

01 - 04 Dec

8:00 am - 3:00 pm

Online

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