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DTSTART:20260616T230508
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SUMMARY:Introduction to ServiceNow Modules: CSM
DESCRIPTION:Explore how Customer Service Management (CSM) in ServiceNow transforms service delivery by connecting customer interactions across departments. Learn how automated workflows and case management enhance customer satisfaction and agent efficiency. This session introduces key CSM capabilities, including omnichannel engagement, proactive service, and performance analytics.\n
URL:https://www.tecman.academy/events/introduction-to-servicenow-modules-csm/
CATEGORIES:ServiceNow
LOCATION:Online
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